Below is an updated version that aligns the Terms of Service with the no-return policy for products and the 15-minute cancellation policy for services and experiences. I’ve also removed language that suggests products are generally eligible for returns/exchanges.

One important point: because the store appears to be UK/London-based, I would not recommend publishing an absolute “no returns under any circumstances” clause without legal review. Consumer rights can override a store’s voluntary return policy in certain circumstances, particularly for defective/misdescribed goods and some online purchases. I’ve therefore worded the terms as “no voluntary returns/exchanges except where required by applicable law.”

TERMS OF SERVICE

OVERVIEW

Welcome to Cheeky Cherry Wellness! The terms "we", "us" and "our" refer to Cheeky Cherry Wellness. Cheeky Cherry Wellness operates this store and website, including all related information, content, features, tools, products, services and experiences in order to provide you, the customer, with a curated shopping and wellness experience (the "Services"). Cheeky Cherry Wellness is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, product purchases, service and experience bookings, cancellations and refunds.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any products or booking any services or experiences we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS, SERVICES AND EXPERIENCES

We have made every effort to provide accurate descriptions and representations of our products, services and experiences in our online stores. However, colors, images and product appearance may differ from how they appear on your screen depending on the device you use and your device settings.

Descriptions, photographs and other information about our products, services and experiences are provided for general informational purposes. We do not warrant that the appearance of products or the nature of services or experiences will exactly match every representation displayed online.

All descriptions, pricing, availability and other information relating to products, services and experiences are subject to change at any time without notice at our discretion.

We reserve the right to discontinue any product, service or experience at any time and may limit quantities or availability to any person, geographic region or jurisdiction on a case-by-case basis.

Nothing in these Terms limits any rights or remedies that you may have under applicable consumer protection laws.

SECTION 3 - ORDERS AND BOOKINGS

When you place an order for a product or make a booking for a service or experience, you are making an offer to purchase or book. Cheeky Cherry Wellness reserves the right to accept or decline an order or booking for any lawful reason at its discretion.

An order or booking is not accepted until Cheeky Cherry Wellness confirms acceptance. We must receive and process your payment before your order or booking is accepted.

Please review your order or booking carefully before submitting it. Once a product order has been accepted, we may be unable to accommodate cancellation requests.

For services and experiences, cancellations are subject to the 15-minute cancellation policy described in our Refund, Cancellation & Returns Policy.

Product Returns and Exchanges

All product sales are final. We do not accept voluntary returns or exchanges for products, except where required by applicable law or where a product is defective, damaged, incorrectly supplied or otherwise does not conform to your legal rights.

You should inspect products promptly after delivery and contact us as soon as reasonably possible if you believe a product is defective, damaged or incorrect.

Further information is available in our Refund, Cancellation & Returns Policy [LINK].

Service and Experience Cancellations

For services, appointments, classes, sessions, events and experiences purchased through our store, cancellations are permitted within 15 minutes of completing the booking only, subject to applicable law.

If you cancel within the applicable 15-minute period, you may be eligible for a refund to your original payment method.

After the 15-minute cancellation period has expired, bookings are non-refundable and cannot be cancelled or exchanged, except where required by applicable law or where we are unable to provide the booked service or experience.

The 15-minute cancellation period begins when the booking or purchase is successfully completed, regardless of the scheduled date or time of the service or experience.

To request a cancellation, contact us immediately at hello@cheekycherrywellness.com with your order or booking details.

We may offer rescheduling for certain services or experiences at our discretion and subject to availability. Rescheduling is not guaranteed unless expressly stated at the time of booking.

You represent and warrant that your purchases and bookings are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product, service or experience will be the price in effect at the time the order or booking is placed and will be set out in your order or booking confirmation.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges where applicable.

Prices posted in our online stores may differ from prices offered in physical stores or through third parties.

We may offer promotions from time to time that affect pricing. Promotions may be governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern to the extent of the conflict.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases and bookings made through our stores.

You agree to promptly update your account and other information, including your email address, payment card details and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

1. The payment information you provide is true, correct and complete;

2. You are authorized to use the payment method provided;

3. Charges incurred by you will be honored by your payment provider; and

4. You will pay all charges incurred at the posted prices, including shipping, handling and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping or delivery delays that are outside our reasonable control. All delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by shipping carriers, customs processing or events outside our reasonable control.

Nothing in these Terms limits any rights you may have under applicable law concerning delivery, title or risk of loss.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, designs, selection and arrangement thereof, are owned by Cheeky Cherry Wellness, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you a license or other rights under any patent, trademark, copyright or other intellectual property belonging to Cheeky Cherry Wellness, Shopify or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by Cheeky Cherry Wellness.

Cheeky Cherry Wellness's names, logos, product and service names, designs and slogans are trademarks of Cheeky Cherry Wellness or its affiliates or licensors. You must not use such trademarks without prior written permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement.

To the fullest extent permitted by applicable law, we shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which such tools are provided by the relevant third-party provider.

We may in the future offer new features through the Services, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content, accuracy or availability of third-party materials or websites.

If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

To the fullest extent permitted by applicable law, we are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources or content available through third parties.

Please review the applicable third party's policies and practices before engaging in any transaction.

Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Cheeky Cherry Wellness is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our Store are transactions directly between you and Cheeky Cherry Wellness.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales or bookings between you and Cheeky Cherry Wellness, including any injury, damage or loss resulting from purchased products, services or experiences.

You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Cheeky Cherry Wellness, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK].

Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here: [SHOPIFY PRIVACY POLICY LINK].

By using the Services, you acknowledge that you have reviewed these privacy policies.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside, as necessary to provide the Services.

Please review our Privacy Policy [LINK] for additional information about how we, Shopify and our service providers process personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any lawful purpose, including commercial purposes.

You represent and warrant that:

1. You own or have all necessary rights to the Feedback;

2. You have disclosed any compensation or incentives received in connection with your submission; and

3. Your Feedback complies with these Terms and applicable law.

We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback or respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, obscene, misleading, infringing or otherwise objectionable.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personality or other proprietary rights.

You further agree that your Feedback will not contain unlawful, abusive or obscene material or malicious software.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties as to the origin of your Feedback.

You are solely responsible for your Feedback and its accuracy. We take no responsibility and assume no liability for Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability or other information.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders or bookings if information is inaccurate, at any time and without prior notice, including after an order or booking has been submitted.

Where required by applicable law, we will provide appropriate notice or remedies.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) For any unlawful or malicious purpose;

(b) To violate any applicable international, federal, state, provincial or local law, regulation or ordinance;

(c) To infringe or violate our intellectual property rights or those of others;

(d) To harass, abuse, insult, harm, defame, slander, disparage or intimidate our employees or any other person;

(e) To transmit false or misleading information;

(f) To knowingly transmit, receive, upload, download, use or reuse material that violates these Terms;

(g) To transmit unsolicited advertising or promotional material, including spam;

(h) To impersonate another person or entity; or

(i) To engage in conduct that restricts or inhibits another person's use of the Services or that may harm Cheeky Cherry Wellness, Shopify or users of the Services or expose them to liability.

You also agree not to:

(a) Upload or transmit viruses or malicious code;

(b) Reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;

(c) Collect or track the personal information of others;

(d) Spam, phish, pharm or pretext the Services;

(e) Use robots, spiders, scraping tools, data-gathering or extraction tools, automatic devices or processes, AI tools or automated or manual means to access the Services except where expressly authorized by us; or

(f) Interfere with, bypass or circumvent security, authorization features, robot exclusion headers or other measures used to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account or access to the Services if we reasonably determine that you have violated these Terms.

SECTION 14 - AGENTS

14.1

This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services.

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of or at the instruction of any person or entity and that can be executed on behalf of or using a person's device without direct supervision.

14.2

No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in accordance with these Agent Terms.

No Agent may access, use or interact with the Services if we have requested that the Agent refrain from doing so.

14.3

We may limit, including through technical measures, whether and how an Agent accesses, uses or interacts with the Services.

14.4

Agents must:

(i) In all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user-agent string: "Agent/[agent name]";

(ii) Not conceal or obfuscate that access, use or interaction is from an Agent, including by mimicking human behavior or circumventing CAPTCHAs or other measures designed to distinguish computer use from human use;

(iii) Respond truthfully to questions or prompts intended to determine whether interactions are coming from a human or computer; and

(iv) Not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, in accordance with applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes.

To the fullest extent permitted by applicable law, we do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY CHEEKY CHERRY WELLNESS AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS, SERVICES AND EXPERIENCES OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY, GUARANTEE, CONDITION, RIGHT OR REMEDY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHEEKY CHERRY WELLNESS, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCT, SERVICE OR EXPERIENCE PURCHASED THROUGH THE SERVICES.

THIS LIMITATION APPLIES WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT US TO EXCLUDE OR LIMIT.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Cheeky Cherry Wellness, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities and claims, including reasonable attorneys' fees, arising from:

1. Your breach of these Terms or documents incorporated by reference;

2. Your violation of applicable law or the rights of a third party; or

3. Your misuse of or unauthorized access to the Services.

We will notify you of any indemnifiable claim where reasonably practicable. A failure to promptly notify you will not relieve you of your obligations unless you are materially prejudiced.

We may control the defense and settlement of any claim at your expense, including selection of counsel, but will not settle any claim imposing non-monetary obligations on you without your consent, which will not be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the unenforceable portion will be deemed severed.

The determination will not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on the website or relating to the Services constitute the entire agreement between you and us concerning your use of the Services and supersede prior or contemporaneous agreements, communications and proposals.

Any ambiguities in the interpretation of these Terms will not automatically be construed against the drafting party, to the extent permitted by applicable law.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent.

Any attempted assignment in violation of this provision will be void.

We may transfer, assign or delegate these Terms and our rights and obligations without your consent where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products, services or experiences will be governed by and construed in accordance with the laws applicable in the jurisdiction where Cheeky Cherry Wellness is headquartered, except where applicable consumer protection law provides otherwise.

You and Cheeky Cherry Wellness agree to submit to the jurisdiction of the courts that have authority under applicable law.

Nothing in this section prevents you from relying on mandatory consumer protection rights or bringing proceedings in a jurisdiction where applicable law gives you that right.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our discretion, to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of material changes where required by applicable law, and changes will become effective on the date specified in the notice.

Your continued use of or access to the Services following the posting of changes constitutes acceptance of those changes to the extent permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Cheeky Cherry Wellness
Email: hello@cheekycherrywellness.com

For questions about products, services, experiences, cancellations, returns or refunds, please contact us at hello@cheekycherrywellness.com.

RELATED POLICIES

These Terms should be read together with our:

• Refund, Cancellation & Returns Policy [LINK]

• Privacy Policy [LINK]

• Shipping Policy [LINK, if applicable]

Where applicable law provides you with rights that differ from or take precedence over these policies, those legal rights will apply.