Refund policy

Products — No Returns

All product sales are final. We do not accept returns or exchanges on products, except where required by applicable law or where an item arrives defective, damaged, or incorrect.

Please inspect your order upon reception and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item. We’ll review the issue and, where appropriate, provide a replacement, repair, or refund in accordance with applicable law.

To report a damaged, defective, or incorrect item, please contact us at hello@cheekycherrywellness.com and include your order number, a description of the issue, and photographs where applicable.

Non-Returnable Products

Because all product sales are final, we do not accept returns for:

• Products that have been opened, used, worn, or altered

• Sale or discounted items

• Gift cards

• Personal care, wellness, beauty, or hygiene products

• Perishable goods

• Custom or personalised products

• Any other products identified as non-returnable at the time of purchase

If you have any questions about a product before purchasing, please contact us at hello@cheekycherrywellness.com.

Services & Experiences — 15-Minute Cancellation Policy

For services, appointments, classes, sessions, events, and experiences purchased through our store, cancellations are permitted within 15 minutes of booking only.

If you cancel within 15 minutes of completing your booking, you may be eligible for a full refund to your original payment method.

After the 15-minute cancellation window has passed, bookings are non-refundable and cannot be cancelled or exchanged, except where required by applicable law or where we are unable to provide the booked service or experience.

To request a cancellation within the applicable 15-minute period, please contact us immediately at hello@cheekycherrywellness.com with your booking or order details.

The 15-minute cancellation period begins when your booking or purchase is successfully completed, regardless of the scheduled date or time of the service or experience.

Rescheduling

Where we offer the option to reschedule a service or experience, any rescheduling request must be made in accordance with the terms provided at the time of booking. Rescheduling is not guaranteed and may be subject to availability.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and post the refund to your account.

If you believe you are entitled to a refund and have not received it after the applicable processing period, please contact us at hello@cheekycherrywellness.com.

Contact Us

If you have questions about our product, service, or experience policies, please contact us at:

hello@cheekycherrywellness.com

By purchasing a product or booking a service or experience through our store, you acknowledge and agree to the applicable policy above, subject always to any rights you may have under applicable consumer protection laws.