SHIPPING & DELIVERY POLICY

Overview

At Cheeky Cherry Wellness, our products, bespoke items, services and experiences are fulfilled differently. Please review the information below before placing your order or booking.

By placing an order with us, you acknowledge that delivery times may vary depending on the type of product purchased, your location and, for bespoke products, the details of your order.

Standard Products

Most standard products are available for immediate dispatch or will be dispatched within 48 hours of your order being placed.

Dispatch times may vary depending on product availability, weekends, public holidays or circumstances outside of our reasonable control.

Once your order has been dispatched, you will receive any available shipping or tracking information by email.

Please note that the dispatch timeframe is the time it takes for us to prepare and send your order. It does not necessarily represent the time it will take for the carrier to deliver your order.

Actual delivery times depend on your delivery location and the shipping method selected or available at checkout.

Bespoke / Custom-Made Products

Certain products offered by Cheeky Cherry Wellness are bespoke and custom-made specifically for you.

The current estimated turnaround time for bespoke products is approximately 2–4 weeks.

The bespoke production and delivery process may include consultation with you regarding your requirements, delivery location and preferred timing. The final production and delivery schedule will be discussed and agreed with you before the bespoke product is completed and delivered.

Because bespoke products are made specifically for the individual customer, the turnaround time may vary depending on the nature and complexity of the item, availability of materials and any agreed customisation.

We will keep you informed of the expected timeframe and will contact you if there are any significant changes to the anticipated schedule.

Delivery of Bespoke Products

For bespoke products, delivery arrangements are handled individually.

After your order has been placed, we may contact you to confirm:

• Your delivery location;

• Your preferred delivery date or timing;

• Any specific delivery requirements; and

• Any other information needed to safely and successfully complete the delivery.

Where appropriate, the delivery date and arrangements will be agreed with you before delivery.

Additional delivery charges may apply depending on the delivery location, size or nature of the bespoke product. If additional charges apply, we will discuss these with you before proceeding.

Experiences, Trips & Services

Experiences, trips, appointments, sessions, classes and other services are not physical products and are not shipped.

These purchases are associated with a specific date, time or agreed schedule rather than a physical delivery.

After purchasing or booking an experience or trip, you will receive a confirmation email containing the relevant booking information, including the applicable date, time and any instructions or details you need to know.

Please retain your confirmation email and check the information carefully.

If you do not receive your confirmation email, or if any information appears to be incorrect, please contact us at hello@cheekycherrywellness.com.

Cancellations of services and experiences are subject to our 15-minute cancellation policy, as described in our Refund, Cancellation & Returns Policy [LINK].

Delivery Delays

We will make reasonable efforts to meet the estimated dispatch and delivery timeframes provided to you.

However, delivery dates and timeframes may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, adverse weather, strikes, supply issues or other unforeseen events.

Where we become aware of a significant delay, we will make reasonable efforts to communicate this to you.

Estimated delivery or turnaround times are not guarantees unless we have expressly agreed a specific delivery date with you.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Incorrect or Incomplete Delivery Information

Please ensure that your delivery address and contact information are accurate and complete when placing your order.

If you provide an incorrect or incomplete delivery address and this results in additional delivery costs, delays or the inability to deliver your order, you may be responsible for any additional costs incurred, to the extent permitted by applicable law.

For bespoke products, we will confirm the delivery location with you as part of the delivery planning process.

Damaged or Incorrect Products

Please inspect your order as soon as reasonably possible after receiving it.

If your product arrives damaged, defective or incorrect, please contact us promptly at hello@cheekycherrywellness.comand provide your order number, a description of the issue and photographs where appropriate.

We will assess the issue and work with you to determine an appropriate remedy in accordance with applicable law and our Refund, Cancellation & Returns Policy [LINK].

Contact Us

If you have questions about shipping, delivery or the fulfilment of your order, please contact:

Cheeky Cherry Wellness
Email: hello@cheekycherrywellness.com

We are happy to clarify the expected timeframe for your specific product, particularly for bespoke or custom-made orders.